ISP WA: bidirectional messaging and tickets
Activate ISP WA, pair its profile, receive messages, and connect them to customers, tickets, and location.
Last updated: 2026-08-19
What ISP WA is
ISP WA is ISP Billing’s native WhatsApp provider. It supports outbound and inbound messages, customer recognition by number, ticket creation or continuation, and centralized operation without configuring a tenant Meta Cloud API.
Unlike Official Meta, it does not use the tenant’s Meta template catalog and category/window billing; it uses an assigned authenticated ISP WA profile.
Activation and default selection
Request activation from the ISP WA panel. After profile assignment, complete the displayed authentication, verify working status, select it as default, and save. License assignment and profile authentication are separate steps.
Location and radio checks
A shared location becomes a map link in the ticket and may expose radio feasibility. Treat it as customer-provided data and verify customer, address, and coordinates before dispatch.
Profile operations
Administrative operations include assigning an available profile, starting its session, restarting it, disconnecting it, and revoking the assignment. These actions affect the messaging channel, not the customer’s CRM record.
Restart can briefly interrupt inbound processing, so use it during a controlled window and verify working status afterward. Disconnect ends the current session; revoke removes the assignment and requires a new eligible profile before messaging can resume. Review open tickets and queued messages before any disruptive action.
Checklist
- Obtain the ISP WA profile
- Complete authentication
- Verify working status
- Select it as default
- Normalize CRM numbers
- Test ticket creation and continuation
- Review attachments and location
- Monitor the queue